Customer messaging Software by Freshworks

Make chat easy for today's digital customers

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat)

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Trusted by businesses you know and love

Your customers have changed. So should your customer service.

Today’s customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.

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One inbox for all messages

See all messages from customers in one place, wherever it comes from – in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support customers across messaging apps and devices

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Self-service. Everywhere

Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate to an agent – all done automatically

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Do more with less

Reduce your cost of providing customer service. Move from costly and slow channels to cost-effective modern messaging to scale efficiently

CHATBOTS

Provide instant solutions

Provide instant solutions. Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast – from information to transactional, regardless of the channel they’re on.

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MESSAGING CHANNELS

Simplify how customers connect with you

Support customers where they are – on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.

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PROACTIVE CUSTOMER SERVICE

Be proactive and earn customer trust.

Anticipate when customers may need assistance and send messages to let them know that you’re available and eager to offer support.

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Accelerate customer experience innovation - with Neo.

Quickly innovate to meet your expanding customer support needs with Neo – the open and flexible Enterprise platform providing rich APIs for custom integration, automated workflows, smart analytics, and ecosystem partner solutions.

MESSAGING CHANNELS

Bring customer service to the customer

Instantly connect customer support across your business with over 1,000 pre-delivered integrations for the Marketplace apps that you use today

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Powering millions of conversations for businesses of all sizes

“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”

Kimberly Strickland

CC Innovations Manager

Travix

“Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name – Delivery Hero. Freshchat helps do just that.”

Philip Upton

Operations Specialist, Global Contact Center

Delivery Hero

“Freshchat helps us meet and engage our customers where they are, on the channels they are on.”

Michael Hopkins

VP Sales and Service

Blue Nile

“Freshchat as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with Freshchat’s chatbots helping us save 30% costs.”

Arvind Prashanth

Program Manager

Dunzo

“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”

Rajesh Magow

Co-Founder and CEO

MakeMyTrip

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Get started today with new conversational experiences that your customers will love!

Engage with website visitors and product users for sales and customer success

Freshdesk Messaging is a modern messaging software built for teams who want to do more – Drive visitors to become leads, and users to become happy, engaged customers.