AI-DRIVEN SERVICE OPERATIONS

Freshservice

Get enterprise-level capabilities minus the complexity—and give your team the ability to do more with less effort. It’s intelligent service management, powered by AI.

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Overview

Transform IT from cost center to value creator with a powerful unified platform, time-saving automation, and fluid collaboration—enhanced with AI.

SERVICE OPERATIONS

Unify IT, power business performance

IT now fuels business as well as support, so automating operations improves not only employee and agent efficiency, but also business continuity. By uniting teams and tools, you can reduce spending and complexity, and increase satisfaction from service desk to C-suite.

FRESHSERVICE WITH AI

Built-in AI = Boosted efficiency, better experience

Make your staff, systems, and processes more efficient with built-in AI. Save time by automating routine queries and enabling self-service. Get performance insights and raise productivity with conversational prompts.

WORKFLOWS + AUTOMATION

The power to be more productive

Freshservice enables you to save time with codeless drag-and-drop automations. Key workflows and integrations are also built in to offload low-value tasks, problem-solve, collaborate, and communicate better—and gain even more efficiencies in the future.

Capabilities

Automate, streamline, organize, and get more done—faster and easier than ever before.

Freddy AI

Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.

Omnichannel

Text, email, tickets, or Teams—Freshservice puts them all together in one single view.

ITSM

Seamless service management, efficiency with AI and automation, and insights for managers.

ITOM

Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.

ITAM

See it all in real time: hardware, software, and SaaS in an auto-updating CMDB

IT modernization

Automate and simplify your IT operations, reduce repetitive work, and make data-driven decisions.

CONNECT. SIMPLIFY. SCALE.

Freshservice integrations

Integrate Freshservice with cloud and on-premise enterprise applications—with minimal complexity for faster time to value and higher productivity.

Microsoft Teams

Get alerts, create or update tickets, see customer details, automate workflows, and more.

Slack

Create and update tickets, send automatic notifications, and sync tickets between tools.

Device42

Freshservice works smoothly with Device42 to enable easier CMDB and dependency mapping.

Zoom

Resolve issues faster, generate meeting links in tickets, and use screen sharing and remote control.

AWS

Bring your virtual assets into the CMDB and associate them with Tickets, Problems, Changes, and Releases…

Google Workspace

Import Google Workspace users as requesters and synchronize Workspace updates with Freshservice…

Freshservice has opened up our eyes to deploying new processes in a new fashion. We’re no longer constrained by our legacy ITSM system. Freshservice automation gives us peace of mind.

Fred Chin
AVP of IT Infrastructure and End User Services, RingCentral

FRESHSERVICE REVIEWS

The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.

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