Customer support software by Freshworks

Delight your customers with effortless customer service

Engage in more meaningful conversations every day, across every channel, with every customer.

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Trusted by 50,000+ businesses

Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!

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Delight customers effortlessly

Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.

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Make every agent a customer champion

Give agents more context and automation to proactively understand customer needs and offer the next-best-action.

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Skyrocket the speed of service

Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.

Here's why our customers choose us

“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”

Vaughan Potter

Head of Customer Services

Hamleys

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FRESHDESK SUPPORT DESK

Customer & agent delight made easy

Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.

Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.

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FRESHDESK MESSAGING

Connect on channels that customers love

Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.

Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.

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FRESHDESK CONTACT CENTER

Answer support calls effortlessly

Have more effective phone conversations and connect customers to the right expert, from the beginning.

Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.

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FIELD SERVICE MANAGEMENT

Deliver field service that remote agents trust

Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.

Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.

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Accelerate customer experience innovation with Freshworks NEO

Respond faster to market changes and empower teams to know customers better with the combined power of Freshdesk and the Freshworks NEO platform.
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Why customers love Freshdesk

Freshdesk helped Travix, a global online travel company, navigate customer service during a global crisis

Freshdesk helped IT firm Riverbed Technology support their customers across their digital journeys

Freshdesk helped Klarna wow its 80 million customers with instant responses and rapid resolutions

Recommended by leading industry experts

2021 Gartner Magic Quadrant

G2 Momentum Leader

Finances Online 2022 Q1 Award

Capterra Shortlist 2022

Start today, and enjoy our free trial.

Start your 21-day free trial. No credit card required. No strings attached.

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All-in-one helpdesk

Freshdesk is an easy-to-use helpdesk software that enables teams to handle conversations from multiple channels such as email, phone, chat and social media. It also focuses on enabling cross-functional team collaboration to deliver exceptional customer support.